STTOKE cups are made from high-quality 304 food-grade stainless steel. They are BPA-free, offering a healthier and safer alternative to single-use paper cups. The interior is lined with German-engineered Greblon® Ceramic, giving you a premium drinking experience—so your beverage tastes just as it should.

CAUTION: The exterior of the cup is not designed for rough usage. DO NOT place it in your bag, as constant heavy friction may cause the coating to scratch off. Please use the product with care. Scratches caused by wear and tear are not covered under warranty.

Grab your coffee to go, enjoy it at your desk, or sip it while deep in conversation with a friend. With Greblon® Ceramic and Double Wall Insulation, your beverage stays tasting fresh and at the right temperature for up to 6 hours.

We want every sip to taste like the first.

Use it for coffee, tea, hot chocolate, juices—whatever you love. You won’t taste your container in your drink.

WARNING: Hot contents can create internal pressure and may discharge hot vapour. For liquids above 75°C, keep the Slider (8oz & 12oz) or Leakproof Flip open to release pressure. Always open the lid/flip with the cup upright and away from your face.

• 7oz [Swirl] – Height: 8.55 cm, Rim: 7.94 cm, Base: 7.94 cm, Weight: 120g
• 8oz [Splashproof] – Height: 11 cm, Rim: 8.1 cm, Base: 5.6 cm, Weight: 183g
• 12oz [Leakproof] – Height: 15.6 cm, Rim: 8.2 cm, Base: 6.3 cm, Weight: 247g
• 16oz [Leakproof] – Height: 17.7 cm, Rim: 8.2 cm, Base: 6.9 cm, Weight: 287g
• 20oz [Leakproof] – Height (Cup + Straw): 26.6 cm, Rim: 9.7 cm, Base: 7.6 cm, Weight: 383g. Drinking hole dimension: 0.9 cm

STTOKE cups are thoughtfully designed in Melbourne, Australia. After extensive research and development, the application of Greblon® Ceramic is done responsibly in China—and only in China.

Yes! The 7oz (8.55 cm) and 8oz (11 cm) cups fit into standard commercial and domestic coffee machines.

Not at all. The double-wall vacuum insulation ensures heat stays inside. There is a vacuum layer between the inner and outer cup, which not only retains heat for hours but also keeps the exterior cool and free from condensation.

Powder coating is a heat-cured dry coating that creates a tough, durable, and smooth finish.

Our powder-coated cups are slip-resistant and feel premium in hand—perfect for adventures and everyday use. They’re dishwasher-safe and scratch-resistant.

Available for Earth Series 12oz, 16oz, and 20oz sizes.

The 20oz Leakproof Straw Cup is made for cold beverages only — ideal for iced lattes, matcha, bubble tea, juice, smoothies, or all-day hydration. Its ceramic interior and straw lid help preserve flavour with every sip.

Yes. The straw lid features a spill-safe valve and sealed straw tip, making it leakproof when kept upright — perfect for commuting and daily use.

No. The 20oz Leakproof Straw Cup has a unique lid and larger build that is not compatible with other STTOKE lids or accessories.

Yes, and you can adjust it to your liking. You can:

• Keep the valve for more control and leak resistance.
• Remove the valve (located inside the straw) for an easier flow — still leakproof with the straw tip in place.

No, the mouth opening is larger, so the standard leakproof lid is not compatible.

Our Kerrie STTRAP is made from premium PU leather that doesn't peel or crack. Each STTRAP includes 3 parts: the cup sleeve, a handle strap with hooks, and an adjustable extension strap.

• The handle strap measures 40 cm and is perfect for hand, wrist, or elbow carry.
• The extension strap is 96 cm—ideal for shoulder or crossbody use. It’s adjustable to suit different heights and body sizes. Just be gentle when adjusting the fit.
• The cup sleeve includes a durable premium elastic band made of polyester and rubber with a heavy knit that won’t narrow when stretched.

The Polly Woven STTRAP features an adjustable crossbody strap (length 81–137 cm).

The Kerrie STTRAP fits 12oz and 16oz cups best. Yes, you can use it with the 8oz (Omni cup), although we recommend it more for 12oz and 16oz cups.

Note: The 20oz Commuter cup has a unique lid and larger design and is not compatible with previous STTOKE lids or accessories.

 Hydrate+ is a high-performance accessory set for those always on the move. It includes:

• An extension base
• Two caps: sports cap and hydration cap
• Two silicone straws

This lets you turn your cup into a hydration bottle—perfect for anything from slow sips to intense workouts.

How to assemble Hydrate+:

1. Use a 12oz or 16oz leakproof cup
2. Remove the original lid and screw in the extension base
3. Choose between the sports cap (with straw) or hydration cap (no straw needed)

Your hydration, your way.

The Ocean Glow Series comes in 12oz and 16oz sizes with an ocean-inspired ombré finish. These leakproof cups feature our signature Liteglow—a glow-in-the-dark effect inspired by bioluminescent algae.

The glow is made from textured phosphorescent lines that absorb energy from visible or UV light and emit it in the dark.

After exposure to strong sunlight or UV, the cup glows for up to 5 minutes—just like glow-in-the-dark Rolex watches!

Love it, use it, and keep it like new.

Handwash Guidelines:
Handwashing is recommended for all STTOKE products to prolong their lifespan.

• Wash and rinse the cup thoroughly before first use and after each use using a soft sponge.
• Rinse the lid immediately after use with warm water.
• Handwash the cup body with warm, soapy water.
• Always air-dry or towel-dry completely.

Important: STTOKE cups are not dishwasher safe unless stated otherwise. Putting them in the dishwasher can cause paint chipping and damage the vacuum seal.

Not Dishwasher-Safe:
Handwash only:

• Cups with matte, glossy, or metallic finishes (Classic, Flow, Urban)
• Hydrate+ caps (Hydration & Sport cap)

Dishwasher-Safe (Top Rack Recommended):
Only the following items are safe for dishwasher use:

• Powder-coated finishes (Earth Series, Swirl)
• Lids
• Tea infuser
• Hydrate+ extension base and silicone straws (including 20oz straw)

Not sure about your cup's finish? Drop us an email at hello@sttoke.com.

To clean the leakproof lid, you can follow the same method as cleaning the cups — handwash gently with warm, soapy water.

Please do not detach the black flip/tab on the lid, as it is designed to stay intact. For the drinking area around the edge, we recommend using a small, soft-bristled brush to reach and clean those narrow spots without damaging the parts.

STORAGE TIP: Always store your STTOKE with the lid removed to allow all parts to dry fully. This keeps your cup fresh and odour-free.

For the best experience, we recommend using a wooden spoon. Avoid metal spoons or sharp utensils, as they may scratch the interior coating—damage not covered under warranty.

 No.

• Microwave: Never put your STTOKE in the microwave. It’s made of stainless steel and will damage both the cup and your microwave.
• Refrigerator/Freezer: Avoid putting your cup in these as well—it can damage the vacuum seal and the cup itself.

The premium matte anodizing or coating on STTOKE cups provides a refined, luxurious finish. However, due to the porous nature of this finish, it is more prone to scratches if not handled with care.

To prevent damage, avoid placing your cup in bags or exposing it to heavy friction. This is especially important for our spill-proof versions.

Vegan Leather Sttrap & Extension Sttrap:

• Do not handwash or machine wash
• For regular cleaning, gently wipe with a damp cloth
• For spills, blot immediately with a dry cloth
• Store in a cool, dry place when not in use

Polyester Woven Sttrap:

• Do not machine wash
• Wash with gentle detergent and warm water
• Scrub gently using a soft, damp cloth or sponge
• Air dry to maintain durability

Twilly Scarf:

1. Machine wash in a laundry bag using cold water
2. Wash with similar colours to avoid bleeding
3. Air dry and store flat to maintain shape
4. If ironing is needed, place a cloth between the iron and the scarf, and use low heat

Be cautious when wearing accessories or jewelry that may catch on the fabric. If you have any questions, contact hello@sttoke.com.

• Cup: Handwash like your regular STTOKE cup
• Extension Base: Clean gently with a soft sponge and dish soap
• Sports Cap, Hydration Cap & Silicone Straws: Use a straw cleaning brush to clean the sipping area and inside the straw

Yes.

STTOKE cups are made of high-quality 304 food-grade stainless steel, which is actively recycled worldwide. Stainless steel is collected and processed by recyclers for re-melting and reuse in other products.

Please recycle responsibly.

Ensure that the SnapFit lid is properly aligned with the STTOKE logo. If the leak persists, please reach out to us at warranty@sttoke.com — we are here to help.

STTOKE cups are lined with German-engineered Greblon® Ceramic, which is odourless and stain-resistant. However, frequent use with coffee or tea may result in some discolouration or lingering odours.

To clean naturally:

• Fill the cup with baking soda and lemon juice, or household vinegar, and let it sit for 30 minutes.
• Rinse thoroughly and air dry.

If odour or stains persist, please get in touch with us.

Note: Avoid using hard sponges, metal spoons, or sharp utensils, as they can scratch the coating. Damage caused by improper cleaning is not covered under warranty.

We work closely with our global partners to support all STTOKE customers. If you purchased your cup from a retailer or reseller, please contact them directly for any warranty claims. This is often the quickest way to get assistance.

Be sure to retain your proof of purchase (a soft copy works best) to be eligible for a warranty claim.

All items are carefully inspected before shipment. If you’ve received a product with a manufacturing defect, we will provide a free replacement (proof of purchase is required).

To make a claim:

• Send an email to warranty@sttoke.com with a photo or video of the defect.
• You’ll receive a replacement of the same or similar product range.

Click here to see what is covered under the STTOKE warranty.

CAUTIONSTTOKE cups are not designed for rough use. Avoid placing them loosely in bags, as constant friction may scratch the exterior coating. Please note that scratches caused by wear and tear are not covered under our warranty.

Our 2-year extended warranty offers additional coverage for manufacturing defects, bringing your total warranty coverage to 4 years (2 years standard + 2 years extended).

Eligibility:

• Applies to a single item per order.
• Only for purchases made on our official websites: sttoke.com
• The item must still be within the standard 2-year warranty period.

Note: Products bought from third-party sellers (retailers, resellers, distributors) are not eligible for this extended coverage.

Click here to read the full Terms & Conditions.

Sorry to hear that! Please reach out to hello@sttoke.com, and our team will be happy to assist you.

Yes. Once your order has been processed, a shipment tracking number will be sent to your email.

We are a small team that values both quality and sustainability — and we rest on weekends.

While we aim to process orders the next business day, please allow up to 3 business days during busy periods. Keep in mind that processing times may vary due to time zone differences between countries.

You’ll receive tracking information once your order is out for delivery. Estimated delivery timelines can be found here.

Once a parcel has been dispatched, we are unable to control its journey and are not responsible for any customs delays.

• Orders cannot be redirected once dispatched.
• Orders may be subject to customs, import duties, and related fees upon arrival in your country.These fees are the responsibility of the recipient.
• For more details, please contact your local customs office.

It is completely normal for tracking updates to pause during transit, especially when the parcel is en route to the destination country.

If you need to make changes, please email us at hello@sttoke.com with your order number within 6 hours of placing it.

• Changes or cancellations after 6 hours cannot be made as the order is likely being processed.
• We strive to ship orders as quickly as possible, so once it’s on the way, we can’t cancel or reroute it.

Approved cancellations will receive a full refund minus a 3.5% payment processing fee.

Note: Cancellations are only allowed for valid reasons, and you may be asked to provide one.

Sometimes carriers mark packages as delivered slightly ahead of actual delivery.
If you still haven’t received it after 3 business days, please:

1. Check with neighbours or building security.
2. Contact the shipping carrier for updates.
3. If needed, email us at hello@sttoke.com.

Also, check for any service alerts (e.g., natural disasters or weather disruptions) on the carrier’s website.

First, reach out to the shipping carrier with your tracking information. They often resolve these issues faster than we can.If you still need help, our Customer Service Team is available at hello@sttoke.com.

We currently do not offer return services.We understand this may be inconvenient and we are here to help if you have any questions or concerns. Feel free to reach out.

Get In Touch with Us

If the item you received isn’t working as expected, you can request a replacement or refund within 30 days of the delivery date.

Valid reasons for a claim include:

• Insulation issues (not maintaining hot/cold as described)
• Airflow issues with the spillproof lid
• Leaking from the leakproof lid

Send an email to hello@sttoke.com with:

• Your order number/proof of purchase
• Clear photo or video showing the issue

Once approved by our team:

• You will receive a full refund (including shipping) minus a processing fee
• Refunds typically take 7–10 business days

If you prefer, we are happy to provide a free replacement instead — a product from the same or similar range. See our Terms & Conditions for full details.

CAUTION

Our cups are crafted for everyday use, but they are not built for rough handling.

• Do not place them in bags where friction may scratch the coating.
• Scratches and wear from misuse are not covered under our warranty or refund policies.